Tools

Tools require the matching scope, granted when you connected. Each maps to the same operations as the REST API.

Conversations

Tool	Description
list_conversations	List conversations, with filters (status, users, assignees, email domains) and cursor paging.
get_conversation	Full details of one conversation.
create_conversation	Start a conversation with a customer (customer_email, initial_message).
update_conversation	Set status, is_spam, or pinned.
filter_conversations	Available filter options (submitters, assignees, email domains).
assign_conversation	Assign a team member (user_id).
unassign_conversation	Remove the assignee.

Messages

Tool	Description
list_messages	List messages in a conversation (most recent first).
create_message	Reply in a conversation (body_html).
update_message	Edit a message (message_id, body_html).
delete_message	Delete a message.

Customers

Tool	Description
list_customers	List all contacts in the organization.
get_customer	Full details of one contact (user_id).
create_customer	Create a contact (name, email).
update_customer	Update a contact's blocked status.

Team members

Tool	Description
list_team_members	List team members.
get_team_member	Details of one member (member_id).
invite_team_member	Invite a member (name, email, role).
update_team_member	Change a member's role or archived status.
remove_team_member	Remove a member.

Organization

Tool	Description
get_organization	Organization details + the authenticated user.
update_organization	Update the display_name.
get_organization_settings	Read settings (locale, feature flags).
update_organization_settings	Update allow_guest_submission, enable_ai_assistant, bot_configuration, locale.

UI widgets

In clients that support MCP UI, several tools render interactive HTML cards (ui://widget/…): conversations list, conversation detail, customers list, customer detail, and team members.